Refund Policy

Last updated: 30 October 2026

If you're not satisfied with the stories you bought, you can have a full refund within 14 days of buying them.

How to ask for a refund

• Our order process is conducted by our online reseller Dodo Payments. Dodo Payments is the Merchant of Record for all our orders. Refunds are paid back through it.
• Write to us at hello@santastory.xyz from the e-mail address you paid with (or tell us that address), and we'll refund you. You can also simply reply to the receipt e-mail you got when you paid.

What happens next

• The money goes back to the way you paid. Depending on your bank, it can take a few days to appear.
• Stories from the refunded purchase that haven't been used yet are taken off the device.

This policy does not affect any rights you have as a consumer under the law where you live. See also our terms and Dodo Payments' Buyer Terms.